Privacy policy

Use

Users of the website may use the information published on the website https://diaplant.pt for information purposes only. Users of the website may not use the information on the website in any other way without the Company’s prior written consent.

Availability

The user acknowledges that the Internet is neither owned nor controlled by any organisation, company or entity, whether a legal or a natural person. For that reason, Diaplant, Lda cannot guarantee that any user will be able to access the site, or any of the company’s servers or services, at any given moment. Diaplant, Lda declares that it will make every effort, in good faith, to ensure that its site and all its servers or services are available as widely as possible and with as little interruption as possible.

Copyright

Diaplant, Lda considers itself authorised to use all ideas, concepts, knowledge or techniques contained in communications with the site, freely and independently (including the design, production or marketing of products), sent by email message, file transfer or any other form of unsolicited communication, which are regarded as non-confidential and free of any restrictions on use.

Collection and processing of personal data

Diaplant, Lda, owner of the site https://diaplant.pt, collects and processes personal data when the visitor uses certain services on the site, fills in forms or creates an account. Pages that do not require such data can be browsed without identification.

Data collected and purposes

Contact form: first name and surname, email address, telephone, city (processed only from what you write in the form), VAT number (NIF), customer type, project type, project description and a record of the consent given. These data are used to reply to the request, assess the needs presented, prepare a possible contractual relationship and create and manage the corresponding prospective-customer record in Diaplant’s CRM. Processing is based, as the case may be, on taking pre-contractual steps at the data subject’s request, on Diaplant’s legitimate interests in managing commercial enquiries and on the consent given through the form.
Client area: email address, password, customer type and VAT number (NIF), as well as data relating to proposals, documents, invoices and the project associated with the account. These data are processed to create and maintain the account, provide the client area, manage the relationship with the customer and comply with legal obligations, namely of an accounting and tax nature. The applicable legal bases are the performance of the contract or of pre-contractual steps and compliance with legal obligations.

Recipients and service providers

The data from the contact form are sent to Diaplant’s own CRM, where the record of the request is created. That CRM is hosted on a dedicated server in Germany, using Hetzner hosting services. Where the CRM schema does not yet have certain fields — such as city, VAT number (NIF) or customer type — those data are carried in the body of the message that accompanies the request.

Email notifications about requests are sent to geral@diaplant.pt and to the commercial management. For this, Diaplant uses Resend, which processes the necessary data as an email delivery service provider, on Diaplant’s behalf and in accordance with its instructions.

Other services used

In addition to the recipients indicated above, the site uses the following services:

Cloudflare Turnstile: receives the visitor’s IP address and the data needed to check that the form is being filled in by a person and not by a robot.
jsDelivr: receives the IP address and technical data about the device in order to deliver the library used in the telephone field.
Plausible: receives statistical data about visits, so that we can measure how the site is used. It does not use cookies and is hosted in the European Union.
Facebook and Instagram: may receive the IP address and technical data when the page loads links to or elements from these networks.

Diaplant does not have a data protection officer. If you consider that the processing of your data breaches the applicable rules, you may lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), the Portuguese data protection authority.

Consent

Where the form requires it, explicit consent is requested through the corresponding checkbox, and the record of that consent is kept to demonstrate that it was given. Consent may be withdrawn at any time, without affecting the lawfulness of processing already carried out; withdrawal does not prevent processing that has another legal basis.

Retention

Data are kept only for the period necessary for the purposes for which they were collected. Requests and CRM records are kept for as long as they are needed to handle the request, follow the commercial relationship, comply with legal obligations and defend rights in the event of a dispute. Account data are kept for as long as the account and the contractual relationship require, without prejudice to the legal periods applicable to documents and transactions. Once the applicable period has ended, the data are deleted or anonymised, except where their retention is required or permitted by law.

The data subject’s rights — access, rectification, erasure, restriction, objection and portability — and the conditions for exercising them are described in the section ‘Rights of the data subject’ of this policy.

Processing of personal data provided voluntarily

Personal data provided voluntarily by users themselves on the contact page are for the exclusive use of Diaplant, Lda and will not be disclosed to third parties without the prior consent of the data subject.

Diaplant, Lda is the entity responsible for processing the personal data of visitors to the website https://diaplant.pt, and is committed to ensuring their confidentiality.

Rights of the data subject

All personal information relating to customers or visitors who use the Diaplant, Lda website will be processed in accordance with national and European personal data protection legislation. Under the applicable legislation, Diaplant undertakes to give users whose data are collected the right to access, object to or amend their data at any time; they need only use the email geral@diaplant.pt.

Data collected

Most of the personal information processed is what visitors themselves submit or confirm — in the forms and in the client area. The personal information processed is what visitors themselves submit or confirm — in the forms and in the client area.

Purpose of processing personal data

All personal information collected through use of the Diaplant website will be used to help make the visit to the website more productive and enjoyable, and to personalise relevant content, products and services.

Retention and security

The length of time for which data are stored and kept varies according to the purpose for which the information is processed. Accordingly, wherever there is no specific legal requirement, data will be stored and kept only for the minimum period necessary for the purposes that led to their collection or subsequent processing.

Diaplant is committed to ensuring the protection of the personal data made available to it. To that end, various technical and organisational security measures have been adopted to protect the personal data made available to it against disclosure, loss, misuse, alteration, unauthorised processing or access, and against any other form of unlawful processing.

Notwithstanding the security measures adopted, as an Internet user the visitor to the website should take additional security measures. Use of the Diaplant website presupposes full knowledge of this Privacy Policy, which may be changed without prior notice. We therefore recommend that you check this page regularly, so that you are always up to date.

Cookies

What are cookies?

‘Cookies’ are small pieces of software that are stored in your browser, holding only information related to your preferences and therefore not including your personal data.

What types of cookies are there?

There are two groups of cookies that may be used:

Persistent cookies – these are cookies that are stored at browser level on your access devices (PC, mobile phone and tablet) and are used whenever you make a new visit to one of our websites. They are generally used to direct browsing towards the user’s interests, allowing us to provide a more personalised service.
Session cookies – these are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyse web traffic patterns, allowing us to identify problems and provide a better browsing experience.

What do we use cookies for?

Strictly necessary cookies – these allow you to browse the website and use its applications, as well as to access secure areas of the website. Without these cookies, the services you have requested cannot be provided.
Analytics cookies – these are used anonymously to create and analyse statistics, in order to improve how the website works.
Functionality cookies – these store the user’s preferences regarding use of the site, so that the site does not need to be configured again each time you visit.

How do I manage cookies?

All browsers allow the user to accept, refuse or delete cookies at any time by configuring the appropriate settings in the browser. You can configure cookies in your browser’s ‘options’ or ‘preferences’ menu.

Please note that, by disabling cookies, you lose the automatic filling-in of some data, such as login details. It may also prevent some online services from working properly, affecting browsing on the site.

More information

To find out more about cookies, see the following link: All About Cookies.

Statistics

We use Plausible to understand how the site is used: how many people visit it, which pages they view and where they came from. It is a privacy-respecting service, hosted in the European Union, which does not use cookies, does not store personal data and never identifies you — so it works for all visitors and does not depend on the cookie notice. It gives us aggregated information only.

We do not use Google Analytics or any other measurement tool. If that ever changes, this policy will be updated before the tool is switched on, never after.